Privacy Policy

This Privacy Policy explains how the UCC AI Virtual Assistant (“the Assistant”) collects, uses, and protects your information when you interact with this site.

1. Information We Collect

When you use the Assistant, we may collect the following types of information:

  • Chat inputs – the questions and queries you type into the Assistant.
  • Usage data – technical details such as browser type, device type, and time of access.
  • Session information – non-identifiable session IDs used to maintain conversation history.

2. How We Use the Information

The information collected is used to:

  • Generate accurate responses to your questions using AI and relevant UCC resources.
  • Improve the performance and reliability of the Assistant.
  • Monitor usage trends and identify areas for improvement.

3. Data Security

We implement reasonable security measures to protect your data from unauthorized access, alteration, or disclosure. However, please note that no system can be guaranteed to be 100% secure.

4. Data Sharing

The Assistant does not sell or share your personal data with third parties. Limited technical information may be processed by trusted service providers (e.g., hosting and cloud providers) solely to enable the functionality of the Assistant.

5. Cookies and Tracking

The Assistant may use cookies or similar technologies to remember your session or preferences. You can disable cookies in your browser settings, but this may affect your experience.

6. User Responsibility

Please avoid sharing sensitive personal information (such as ID numbers, financial details, or passwords) in the chat. The Assistant is intended for general informational purposes only.

7. Updates to this Policy

We may update this Privacy Policy periodically to reflect changes in practices or regulations. Updates will be posted on this page with the “last updated” date.

8. Contact Us

For any questions or concerns about this Privacy Policy, please contact the Uganda Communications Commission (UCC) through the official website: www.ucc.co.ug.

Last updated: December 09, 2025