Support

Support information for the UCC AI Virtual Assistant iOS application, including contact details, troubleshooting guidance, and app-specific assistance.

1. Primary Support Contacts

The following channels are available for assistance related to the UCC AI Virtual Assistant iOS app:

2. Information to Include in Support Requests

Efficient resolution of technical issues generally requires clear and complete information. The following data items are recommended when submitting a support request:

  • App name: UCC AI Virtual Assistant
  • Platform: iOS (iPhone or iPad)
  • Installed app version (as shown in the App Store or app settings)
  • Device model (for example, iPhone 13, iPad 9th generation)
  • iOS version (for example, iOS 18.0)
  • Short description of the problem and steps leading to the issue
  • Any error messages displayed in the app
  • Approximate date and time when the issue occurred

3. Common Issues and Basic Troubleshooting

The following basic checks frequently resolve common app-related problems:

  • Verification that the latest version of the app is installed from the Apple App Store.
  • Verification of a stable internet connection (Wi-Fi or mobile data).
  • Restart of the app after a full close from the app switcher.
  • Restart of the device if the issue persists.
  • Re-installation of the app if data loss risks are acceptable.

In cases where issues persist after these steps, contact through the support channels listed above is recommended.

4. App-Specific Support Topics

Typical support queries related to the UCC AI Virtual Assistant iOS app include:

  • Assistance with accessing and using key features of the Assistant.
  • Clarification regarding responses generated by the Assistant.
  • Reporting of incorrect, outdated, or inappropriate information surfaced by the Assistant.
  • Technical issues relating to performance, loading, or connectivity.
  • Questions regarding data handling in conjunction with the Privacy Policy.

5. Support Hours and Response Times

Support hours, response-time targets, and escalation paths are determined by the Uganda Communications Commission (UCC) and associated service providers. Information on official contact hours and service levels is generally available via the main UCC website: www.ucc.co.ug.

6. Feedback and Feature Requests

Suggestions regarding improvements, new features, or usability enhancements for the UCC AI Virtual Assistant iOS app may be submitted using the same support channels listed in Section 1. Feedback is reviewed periodically to inform future updates and enhancements.

7. Emergencies and Regulatory Enquiries

The UCC AI Virtual Assistant iOS app is intended for general informational support and does not replace official regulatory channels or emergency services. Matters requiring formal regulatory intervention or urgent attention should be directed through the official Uganda Communications Commission (UCC) communication channels listed on www.ucc.co.ug.

Last updated: Nov 17, 2025